We Are the Most Responsive EDM Service Organization You Will Find!
Oftentimes, we are able to assist our customers over the telephone with our “for fee” service diagnostic, where we assess and isolate a particular problem, be it a certain board or component, which we can then overnight ship to you for immediate installation. Others often choose to ship their equipment to us for “ IN-HOUSE” repair, at our facility, where we have the necessary test fixtures, machines, parts inventory, and a comprehensive technical library to expedite the repair.
We pride ourselves on a quick turnaround time and complete customer satisfaction. When the problem is more immediate, where logistics and downtime are a costly issue, we have the most knowledgeable, experienced, and professional SERVICE TEAM in the industry standing by to get you back online and running smoothly! Please call today for rates and scheduling opportunities.
Brands We Service:
We service all the top-quality brands of EDM, such as Hansvedt, Cincinnati-Milacron, SouthBend/Ingersol, Hurco, and ELTEE Pulsatron. We maintain a large parts inventory for most models of quality EDM machine tools and power supplies to ensure our work is completed efficiently and cost effectively. We can also advise, guide, and supply you in your efforts to help yourself, should you choose to do so.
Other Services Offered:
Our collective staff has been involved in the manufacturing, service, and engineering of EDM equipment for over fifty years. We are experienced and well equipped to provide service, repair, preventative maintenance, reliable upgrades, installations, machine rebuilds, application-specific modifications, power supply refurbishment, and custom engineering projects.
Brands We Service:
We service all the top-quality brands of EDM, such as Hansvedt, Cincinnati-Milacron, SouthBend/Ingersol, Hurco, and ELTEE Pulsatron. We maintain a large parts inventory for most models of quality EDM machine tools and power supplies to ensure our work is completed efficiently and cost effectively. We can also advise, guide, and supply you in your efforts to help yourself, should you choose to do so.
Other Services Offered:
Our collective staff has been involved in the manufacturing, service, and engineering of EDM equipment for over fifty years. We are experienced and well equipped to provide service, repair, preventative maintenance, reliable upgrades, installations, machine rebuilds, application-specific modifications, power supply refurbishment, and custom engineering projects.
Engineering:
When you need special EDM Project help, you can count on the Arrow/Hansvedt EDM engineering team. Our experience is unprecedented in the field of EDM. We can provide solutions to unique EDM Jobs, such as custom controls, special metering, power supply boosters, AC line conditioning, safety devices, parts substitution, upgrades, machine modifications, improvements, circuit design, and EDM application engineering.
Trained and Experienced:
We are fully up to speed and knowledgeable with the latest engineering and information technology to provide quick and cost-effective solutions for your project.
Engineering Rates:
Engineering services are quoted on an individual basis. Typically engineering services are charged per day or week at our normal rates. Lengthy projects, of course, are based on industry-competitive rates. Just a phone call and a conversation or two will usually settle the terms of the work to be done. We try to make the entire process a rewarding experience so you’ll call us first whenever you require service and support.
Trained and Experienced:
We are fully up to speed and knowledgeable with the latest engineering and information technology to provide quick and cost-effective solutions for your project.
Engineering Rates:
Engineering services are quoted on an individual basis. Typically engineering services are charged per day or week at our normal rates. Lengthy projects, of course, are based on industry-competitive rates. Just a phone call and a conversation or two will usually settle the terms of the work to be done. We try to make the entire process a rewarding experience so you’ll call us first whenever you require service and support.
Rebuild:
In addition to our new EDM product line, we offer affordable rebuild and overhaul options. The Arrow/Hansvedt Team is recognized for fast, reliable field service and a reputation for quality in-house repair, machine tool, and power supply REBUILDING as well.
Delivery:
All delivery dates are quoted individually and are dependent upon the complexity of the job and prior commitments.
Shipping:
All items are shipped from our location are FOB Rantoul, Illinois. We can make just about any arrangement necessary to ensure your products or goods arrive where and when you need them. All shipping costs and related matters must be discussed in advance to ensure costs are proper and reasonable. It is well to remember that proper planning and scheduling makes us all less vulnerable to delays caused by Strikes, accidents, or any number of causes including weather. As such, all shipping dates are approximate and subject to such delays.
Courtesy Loaner Service:
We maintain several loaner power supplies for you to use while your equipment is being rebuilt or refurbished. This service is provided as a courtesy to rebuild customers to reduce downtime costs. You pay only for the transportation.
Guaranteed Results:
We guarantee our work. You can reliably lengthen the service life of your EDM equipment for a fraction of the cost of new. We warranty all new parts we install for 90 days.
Machine Tool Rebuild:
- Inspect, clean, and disassemble
- Repair/replace hydraulic system parts as needed
- Repair/replace coolant system parts as needed
- Repair/replace electrical parts as needed
- Repair/replace servo system parts as needed
- Grind the work table
- Replace lead screws and nuts as needed
- Upgrade to ball screws
- Rebuild head assembly
- Reassemble, align, and test
- Paint
Power Supply Rebuild
- Disassemble and clean
- Replace transistors or tubes
- Replace bad parts
- Inspect
- Test all systems/ sub-assemblies
- Repair
- Upgrade where necessary
- Check air-flow system
- Reassemble power supply
- Tune-up to factory specs
- Paint unit exterior
Machine Retrofit Options and Upgrades
- Gap Strap Retro Kit
- Coolant Pump Relay Upgrade
- Transformer Relay Upgrade
- Filters and Gaskets
- Gap Cables
- Servo Valves
- Manual
- Transformers
- Line Conditioners
- Used Machine Tools
- Used Power Supplies
- LCD Video Monitors
- Replacement Hoses
What brands do you service?
We service all the top quality brands such as Hansvedt, Cincinnati-Milicron, South Bend/ Ingersol, Hurco, Elox and ELTEE Pulsatron, to name a few.
Do you do only field service?
No. We also have a complete facility that enables us to perform in-house repairs. Some customers prefer to ship their equipment to us for repair at our facility where we have test fixtures, machines, parts inventory and a huge technical library. Our normal in-house repair turnaround time is two weeks. See our service rates page for pricing details.
How fast is your rapid response?
Your equipment is crucial to your business and we understand that. Simply put, we appreciate “ Time is Money “, therefore upon your initial inquiry, we learn the particulars of your situation and immediately initiate the scheduling process, to insure we have our Technical Team Member in your facility at the earliest convenient time for you! Thereby minimizing downtime and cost to you.
How much does this cost?
Quality service doesn’t cost, it pays! That sounds like a cute phrase but we believe it’s true. That is expressly why rapid service is important. You want to be up and running quickly so you don’t miss that deadline and have additional exposure or loss due to failed or late delivery. Our rates are competitive in the industry, yet our Technicians are the best! Call today for service rates and pricing details.
How do I obtain a service quote?
It’s as easy as giving us a call, a conversation about your situation will set the process in motion or simply click our QUOTE REQUEST button which will guide you through the steps. This information will allow us to prepare a quote in no time.
What other services do you provide?
Our entire staff has been involved in the manufacturing, service, and engineering of EDM equipment for over fifty years. We are equipped to do service and repair, preventative maintenance, reliability upgrades, installations, application specific modifications, machine rebuilds, power supply refurbishment and custom engineering projects.
Do you offer help over the phone?
Yes, and many times we can solve problems or help you out with a simple phone call. So make one today, for rates and costs associated with phone consultation.
Can you supply parts for my EDM machine?
We stock a huge supply of the items needed for our in-house work and on-site repairs. These, of course, are at an additional cost and are not included in our service rates. We offer them to our customers at competitive pricing to further insure outstanding value with our service. We are not a parts supply house but do offer a number of common items and most CONSUMABLES required for your EDM needs.
Do you offer a warranty?
Arrow EDM Service warrants parts we install and repairs we perform for a period of 90 days. Travel expenses are not covered under warranty.
Are there charges for travel to my site?
Yes, but in a conscientious effort to save you money. We bill all travel expenses at cost. These expenses can include but are not limited to, car rental, meals, lodging, airfare, tolls and parking. If a company car is used, there is a mileage charge.
What are your billing policies?
Payment is due upon completion of the service call. All major credit cards are accepted.