Service & Repair

 

We at Arrow EDM, are the most responsive EDM Service Organization you will find!.

Often times, we are able to assist our customers over the telephone, with our “for fee” service diagnostic, where we assess and isolate a particular problem, be it a certain board or component, which we can then overnight ship to you for immediate installation. Others often choose to ship their equipment to us for “ IN-HOUSE” repair, at our facility, where we have the necessary test fixtures, machines, parts inventory and a comprehensive technical library, to expedite the repair. We pride ourselves on a quick turnaround time and complete customer satisfaction. When the problem is more immediate, where logistics and down time is a costly issue, we have the most knowledgeable, experienced and professional SERVICE TEAM in the industry,standing by, to get you back online and running smoothly!. …. Please call today, for rates and scheduling opportunities.

Brands we service:

We service all the top quality brands of EDM, such as Hansvedt, Cincinati-Milicron, SouthBend/Ingersol, Hurco, and ELTEE Pulsatron. We maintain a large parts inventory for most models of quality EDM machine tools and power supplies, to insure our work is completed efficiently and cost effectively. We can also advise, guide and supply you, in your efforts to help yourself, should you choose to do so. Please give us a call, to discuss your particular brand of machine and your service questions or needs.

Other Services offered:

Our collective staff has been involved in the manufacturing, service, and engineering of EDM equipment for over fifty years. We are experienced and well equipped to provide service, repair, preventative maintenance, reliable upgrades, installations, machine rebuilds, application specific modifications, power supply refurbishment and custom engineering projects. Please call us with any of your EDM Systems needs and learn how we can help you today!

Engineering:

When you need special EDM Project help, you can count on the Arrow/Hansvedt EDM engineering team. Our experience is unprecedented in the field of EDM. We can provide solutions to unique EDM Jobs, such as custom controls, special metering, power supply boosters, AC line conditioning, safety devices, parts substitution, upgrades, machine modifications, improvements, circuit design and EDM application engineering.

Trained and experienced:

We are fully up to speed and knowledgeable with the latest engineering and information technology to provide quick and cost effective solutions for your Project.

Engineering Rates:

Engineering services are quoted on an individual basis. Typically engineering services are charged per day or week at our normal rates. Lengthy projects, of course, are based on industry competitive rates. Just a phone call and a conversation or two will usually settle the terms of the work to be done. We try to make the entire process a rewarding experience so you’ll call us first whenever you require service and support.

Rebuild:

In addition to our new EDM product line, we offer affordable rebuild and overhaul options. The Arrow/Hansvedt Team is recognized for fast, reliable field service and a reputation for quality in-house repair, machine tool and power supply REBUILDING as well.

Delivery:

All delivery dates are quoted individually and are dependent upon the complexity of the job and prior commitments.

Shipping:

All ítems shipped from our location are FOB Rantoul, Illinois. We can make just about any arrangement necessary to insure your products or goods arrive where and when you need them. All Shipping costs and related matters must be discussed in advance, to insure costs are proper and reasonable. It is well to remember that proper planning and scheduling makes us all less vulnerable to delays caused by Strikes, accidents or any number of causes including weather. As such, all Shipping dates are approximate and subject to such delays.

Courtesy Loaner Service:

We maintain several loaner power supplies for you to use while your equipment is being rebuilt or refurbished. This service is provided as a courtesy to rebuild customers to reduce down-time costs. You pay only for the transportation. Call for availability.

Guaranteed Results:

We guarantee our work. You can reliably lengthen the service life of your EDM equipment for a fraction of the cost of new. We warranty all new parts we install, for 90 days. Call us and discuss your needs. We offer estimates based on your evaluation.

Machine Tool Rebuild:

  • Inspect, clean and disassemble
  • Repair/ replace hydraulic system parts as needed
  • Repair/ replace coolant system parts as needed
  • Repair/ replace electrical parts as needed
  • Repair/ replace servo system parts as needed
  • Grind the work table
  • Replace lead screws and nuts as needed
  • Upgrade to ball screws
  • Rebuild head assembly
  • Reassemble, align and test
  • Paint

Power Supply Rebuild

  • Disassemble and clean
  • Replace transistors or tubes
  • Replace bad parts
  • Inspect
  • Test all systems/ sub-assemblies
  • Repair
  • Upgrade where necessary
  • Check air-flow system
  • Reassemble power supply
  • Tune-up to factory specs
  • Paint unit exterior

Machine Retrofit Options And Upgrades

  • Gap Strap Retro Kit
  • Coolant Pump Relay Upgrade
  • Transformer Relay Upgrade
  • Filters and Gaskets
  • Gap Cables
  • Servo Valves
  • Manual
  • Transformers
  • Line Conditioners
  • Used Machine Tools
  • Used Power Supplies
  • LCD Video Monitors
  • Replacement Hoses